VIRGINIA BEACH VACATION RENTAL TIPS & FAQ'S

Timeshare Rental Information FAQS

Renting a timeshare in Virginia Beach? Below are answers to common questions in regards to renting a timeshare through an owner, things to bring, where to check-in, etc.
If you have a question that isn't answered below, feel free to contact us below and we will get back to you as soon as possible! If you feel there is a question that should be on here that you don't see, let us know!! 
Frequently Asked Questions
Where do I check-in and pick up the keys to my timeshare rental unit?
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You will check-in right at the front desk at the resort you are renting. The resort will already have you in their computer system and ready to check-in just as if you were the owner. They may require an ID/Driver's License to prove you are the person using the unit. Make sure you take your confirmation letter with you to check-in just in case needed.
What is I have an issue at check-in(the resort doesn't have my name in their system or they gave me the wrong unit type? Who do I contact?

You can reach VB Timeshare Rentals, Inc., a real live person, anytime in the rental season via phone! If we don't answer right away, leave a message and we will call you back with as soon as we possibly can(Even on the weekend)! We are always available to answer any questions you have or anytime you need us! We are local in Virginia Beach and are always here to assist our renters no matter what day it is! We won't leave you stranded at check-in!

​What time is check-in and check-out?

Check-in time for mostly all resorts is 4pm. Some Virginia Beach resorts will allow you to check-in early if you rental unit is ready/cleaned. Most of the time you can get a parking pass if you get to the resort early and you unit isn't ready while you wait for your unit to be available. The Colony Condominiums DOES NOT allow early check-in no matter the circumstances!!

Check-out time for all Virginia Beach timeshare resorts is 10am. Some resorts will allow you to pay a fee for late check-out, but that is something you would handle directly with the resort!

​Are there any hidden costs? Are there other fees I am going to be charged when I check-in?

There are no hidden costs on a an owner's timeshare rental. When you use an owner's unit you DO NOT have any daily resort fees. The resort will take an imprint of your credit card at check-in and put a hold a specific amount of money on it (normally $100 or $200 depending on the resort) in case of damages. The Colony charges a $600 damage deposit at check-in! As long as nothing gets damaged in the unit while you are staying there (not including weather related, fire damage, etc. unless caused by you as the renter) then they will release the hold on those funds upon check-out or normally within 24-48 hours.
If you do valet parking the resort will charge a fee for that.
If you order room service or spend money at the bar or in the pool area for drinks and snacks those will be charged to you by the resort (if the resort has those features).

​Is there housekeeping included? Do they clean my unit during my stay?

​The resort housekeeping staff will clean the unit before you come in and when you leave. Some resorts, very few, offer a bi-weekly cleaning and some resorts charge a fee for that and others do not so please be sure to ask the front desk at the resort for that information. If you want daily maid service, the resort will normally charge a fee for that. The resort will normally let you switch out bath towels for clean ones during your stay if you request it.

​What do I NOT need to bring for my stay?

1. If your resort has an indoor or outdoor pool, the resort will supply you with pool towels. The resort will also supply you with room/shower towels.
2. All linens are already in the unit and are cleaned and changed before you get there and when you leave.
3. All units are equipped with enough plates, cups, silverware for the amount of people that is the maximum occupancy of the unit.
4. All units will have a standard coffee maker, microwave, stovetop, toaster and pots and pans for your use during your stay.
5. Some units will have a full oven or convection oven for use.
6. The Colony Condominiums units will have a washer and dryer for your use as will Turtle Cay 2 bedroom units and some 1 bedroom units.
7. All units have a full size refrigerator. 
8. Most units have an iron and ironing board and hairdryer. You can call the front desk at your resort to clarify if the unit you are staying in has these things.
9. Most resorts also have a DVD player in the unit.
10. If you prefer to clean again once you are in the unit for safety, you can bring cleaning supplies with you also! I do recommend safer cleaning supplies you can checkout MELALEUCA NON-TOXIC CLEANING PRODUCTS
 
​What DO I need to bring or what are some things I might need to bring with me for my stay?

1. Beach Towels 
2. Bikes (if you want them and don't want to rent them)
3. Any special kitchen equipment you might want to use 
examples: crock-pot, keurig, special pots of pans for cooking or baking, special utensils (the resorts normally have a spatula and some other cooking utensils)
4. Surfboards, body boards, beach toys, beach chairs(if not renting them)
5. Condiments for food (salt, pepper, ketchup, mustard, mayo, salad dressings, etc.)
6. Toilet paper, soap, shampoo, conditioner, all TOILETRIES-Toothbrush, toothpaste(the resort will normally have a starter set for when you first get in the unit, for example, a roll of toilet paper, hotel size shampoo and conditioner, etc.
7. Groceries (if you are planning to cook in the unit)
8. K-cups if you are bringing a Keurig
9. Dish Soap (they normally have a small bottle when you get in the unit) and a sponge
10. Paper towels or napkins
11. DVD's for the DVD player if using
12. Laundry detergent (if planning on washing clothes while during your stay), all resorts have a washer and dryer available on certain floors throughout the resort. Some units have them in the unit.
13. Media (radio for beach, ipads, laptop, etc.)
14. Personal First aid kit(including band-aids, etc. in case needed)
15. Bug spray(if you use it)
16. Pillow if WANTED(The resort does provide pillows but if you like to use your pillow from home, DEFINITELY BRING IT WITH YOU)
17. SUNBLOCK/LIPBALM/SUNGLASSES
18. Beach Umbrella (if not renting one)
19. Phone Charger & Laptop Charger
20. Bathing Suit
21. Beach Cooler (if wanted)
​22. Any Medications Needed
23. Small Fan or Noise Machine (if needed)
24. Camera with Memory Card (if needed)
25. Raincoat or Umbrella (Just in case)
Looking for things to do while in Virginia Beach? Click to download a list of 10 Free/Low Cost Things to do while vacationing in Virginia Beach HERE